My husband went to the bar and ordered a beer. I'm a registered nurse so I'm extremely respectful understanding, and compliant with the pandemic rules and recommendations. The screening process at the casino was much more thorough than anywhere I have been and we were fine with that. We were socially responsible and distanced and wore masks. Went out to Oxford Casino for my first date night with my husband since the pandemic began in March. When Oxford first opened in my opinion and based on opinions of others I have talked to, slots were looser, and also offered better 'free play'. Since Oxford has changed hands it has gone downhill and is the pits. The casino knows full well most people will spend money once they are inside whether they get the free play promised or not. It is very discouraging for people who have to travel any amount of distance and leave feeling gyped. We received no compensation and left after we were told churchill downs was having trouble on their end. My friend was able to see the wheel on the kiosk and tap the touch screen to spin the wheel, but the 10.00 freeplay was never added to his players card even after hanging around for two hours. It makes one wonder if they are really having problems with the computer system as they have had two weeks to figure this out. One lady said she was there the prior week and had the same problem.

We were told at the service desk the owners of the casino churchill downs was having trouble with the computers. The kiosk offer did not happen for us or many others. My friend and I both received the monthly flier promising free play on certain days just spin the wheel at the kiosk and win anywhere from 10 to a thousand dollars.

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